How to Get Started

01
Register your account
02
Find your nearest charger
03
Activate your charging sessions
04
Charge with ease, while you shop, work or relax
01
Register your account
02
Find your nearest charger
03
Activate your charging sessions
04
Charge with ease, while you shop, work or relax
Download JOLT app on App Store Download JOLT app on Google Play Store

Frequently
Asked
Questions

FAQs

There are two ways to start your charge, depending on your location:

1. Using the JOLT app (available at all JOLT stations)

  • Plug the correct connector into your vehicle
  • Scan the QR code on the charger or select your station from the map in the app
  • Select your plug type (CCS or CHAdeMO) and follow the prompts to start charging

2. Contactless payment (California only)

  • Plug the correct connector into your vehicle
  • Tap your card or device on the contactless payment terminal to authorise payment
 

Having trouble starting a charge?

Try the following steps:

  1. Unplug the connector from your vehicle and wait 20 seconds
  2. Make sure your vehicle is in Park
  3. Force-close the JOLT app, then reopen it
  4. Start the charging session in the app
  5. Plug the connector back into your vehicle

     

If you’re still experiencing issues, please contact our Support team for assistance.

 End charging session in the JOLT app

Remove the connector from your vehicle. Charging stations also have a physical stop button on the chargers, near the cables

Our app provides up-to-date information about the availability of chargers.

If a charger is available, the location on the map will show as green

If a charger is unavailable, the location on the map will show up as black

If a charger is out of order, the location on the map will show as grey

Yes, absolutely

How to start a charge:

  • Plug in the right connector to your vehicle
  • Tap on the contactless payment terminal to authorize payment

How to stop a charge:

  • Monitor charging status through your vehicle and press “Push to Stop” on the JOLT charger
  • Visit joltcharge.com/us for your charging receipt

You can check the charging speed for any JOLT site directly in the JOLT app.

Just tap on a charger pin to see its available connector types, charging speed, and real-time status before you arrive.

Need help?

Reach out to one of our Driver Support Team for help.