{"id":44,"date":"2023-05-23T04:53:46","date_gmt":"2023-05-23T04:53:46","guid":{"rendered":"https:\/\/jolt.test\/contact\/"},"modified":"2026-03-03T16:48:15","modified_gmt":"2026-03-03T06:48:15","slug":"contact","status":"publish","type":"page","link":"https:\/\/joltcharge.com\/uk\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44\" class=\"elementor elementor-44\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b679f5 e-flex e-con-boxed e-con e-parent\" data-id=\"5b679f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-532a4d0 elementor-widget elementor-widget-heading\" data-id=\"532a4d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b4791e e-flex e-con-boxed e-con e-child\" data-id=\"8b4791e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ad14c8 e-con-full e-flex e-con e-child\" data-id=\"2ad14c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73ebb29 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"73ebb29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"56\" height=\"52\" src=\"https:\/\/joltcharge.com\/uk\/wp-content\/uploads\/sites\/4\/2023\/07\/JOLT-Icons-Man-Car_layerstyle.svg\" class=\"attachment-full size-full wp-image-1925\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">For Drivers<\/h3><p class=\"elementor-image-box-description\">If you are having issues with a charger and need support for all general enquiries, please visit:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f74ef41 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f74ef41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.joltcharge.com\/hc\/en-gb\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Driver support centre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a18e8be e-con-full e-flex e-con e-child\" data-id=\"a18e8be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64c76c5 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"64c76c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"37\" height=\"56\" src=\"https:\/\/joltcharge.com\/uk\/wp-content\/uploads\/sites\/4\/2023\/07\/JOLT-Icons-Screen_layerstyle.svg\" class=\"attachment-full size-full wp-image-1926\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">For Brands<\/h3><p class=\"elementor-image-box-description\">If you\u2019re looking to grow <br>\nyour brand by advertising our charging network, get in touch here:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9a2b5 elementor-align-left btn btn--arrow elementor-widget elementor-widget-button\" data-id=\"0a9a2b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"mailto:uk.media@joltcharge.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M0 7H12.17L6.58 1.41L8 0L16 8L8 16L6.59 14.59L12.17 9H0V7Z\" fill=\"currentColor\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">uk.media@joltcharge.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e52cbe8 e-con-full e-flex e-con e-child\" data-id=\"e52cbe8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e60e919 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e60e919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"56\" height=\"51\" src=\"https:\/\/joltcharge.com\/uk\/wp-content\/uploads\/sites\/4\/2023\/07\/JOLT-Icons-SustainableCity_layerstyle.svg\" class=\"attachment-full size-full wp-image-1927\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">For Cities<\/h3><p class=\"elementor-image-box-description\">If you\u2019re part of developing a city\u2019s zero emission footprint or interested in bringing our JOLT chargers to your area, get in touch below:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdda617 elementor-align-left btn btn--arrow elementor-widget elementor-widget-button\" data-id=\"bdda617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"mailto:uk.info@joltcharge.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M0 7H12.17L6.58 1.41L8 0L16 8L8 16L6.59 14.59L12.17 9H0V7Z\" fill=\"currentColor\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">uk.info@joltcharge.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73713a5 e-flex e-con-boxed e-con e-child\" data-id=\"73713a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd6915 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"2dd6915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently<br \/>Asked<br \/>Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79b6cc4 elementor-widget__width-initial elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"79b6cc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a686f1e e-flex e-con-boxed e-con e-child\" data-id=\"a686f1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1de047 faq elementor-widget elementor-widget-accordion\" data-id=\"e1de047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I start my charging session?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2361\"><p>There are two main ways to start your charge:<\/p><p><span class=\"wysiwyg-font-size-large\"><strong>1. From the JOLT app:<\/strong><\/span><\/p><ul><li>Plug the correct plug into your car<\/li><li>Scan the QR code on the station or select your charging station on the map<\/li><li>Select your plug type (CCS 2 or CHAdeMO)<\/li><\/ul><p><span class=\"wysiwyg-font-size-large\"><strong>2. Contactless payment:<\/strong><\/span><\/p><ul><li>Plug the correct plug into your car<\/li><li>Tap on the contactless payment terminal to authorize payment<\/li><\/ul><p class=\"wysiwyg-text-align-center\"><iframe src=\"https:\/\/player.vimeo.com\/video\/825302471?h=b7b635e927\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p><p><strong><span class=\"wysiwyg-font-size-large\">Issues?<\/span><\/strong><\/p><p>Try following these steps:<\/p><ul><li><strong>Disconnect<\/strong>\u00a0the connector from the vehicle\u00a0<strong>wait 20 seconds<\/strong><ul><li>Ensure your vehicle is in parking<\/li><\/ul><\/li><li><strong>Force close\u00a0<\/strong>your app and reopen<\/li><li><strong>Start<\/strong>\u00a0the charge<\/li><li><strong>Plug the connector\u00a0<\/strong>into your vehicle<\/li><\/ul><p>In case of ongoing issues, contact our Support line<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I tried charging, but it didn't work - what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2362\"><p><span class=\"wysiwyg-font-size-large\">Try following these steps:<\/span><\/p><ul><li><strong>Disconnect<\/strong>\u00a0the connector from the vehicle\u00a0<strong>wait 20 seconds<\/strong><ul><li>Ensure your vehicle is in parking<\/li><\/ul><\/li><li><strong>Force close\u00a0<\/strong>your app and reopen<\/li><li><strong>Start<\/strong>\u00a0the charge<\/li><li><strong>Plug the connector\u00a0<\/strong>into your vehicle<\/li><\/ul><p>In case of ongoing issues, contact our Support line<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does contactless payment work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2363\"><div class=\"panel\"><p><strong><span class=\"wysiwyg-font-size-large\">How to start a charge:<\/span><\/strong><\/p><ul><li>Plug in the right connector to your vehicle<\/li><li>Tap on the contactless payment terminal to authorize payment<\/li><\/ul><p><strong><span class=\"wysiwyg-font-size-large\">How to stop a charge:<\/span><\/strong><\/p><ul><li>Monitor charging status through your vehicle and press &#8220;Push to Stop&#8221; on the JOLT charger<\/li><li>Visit joltcharge.com\/uk for your VAT receipt<\/li><\/ul><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I register?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2364\"><p><strong><span class=\"wysiwyg-font-size-large\">High level:<\/span><\/strong><\/p><ol><li><span class=\"wysiwyg-font-size-large\">Download the JOLT app<\/span><\/li><li><span class=\"wysiwyg-font-size-large\">Create an account<\/span><\/li><li><span class=\"wysiwyg-font-size-large\">Start your complementary charging!\u00a0<\/span><\/li><\/ol><p><strong><span class=\"wysiwyg-font-size-large\">Step by step:<\/span><\/strong><\/p><ol><li><p>Download the JOLT app from your iOS or Google Play store<\/p><\/li><li><p>Create your account<\/p><\/li><li><p>Verify your email. If you can&#8217;t find the email &#8211; please check your junk mailbox and double check spelling!<\/p><\/li><li><p>Set up your payment details<\/p><\/li><li><p>Subscribe to your complementary daily 7kWh\u00a0<\/p><\/li><\/ol><p>Find a charger close to you and happy charging!\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.joltcharge.com\/hc\/article_attachments\/8202771790487\" alt=\"bolt_black.jpg\" width=\"13\" height=\"16\" \/><\/p><p class=\"wysiwyg-text-align-center\"><iframe src=\"https:\/\/player.vimeo.com\/video\/825301886?h=6084334e09\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.41 8.57999L12 13.17L16.59 8.57999L18 9.99999L12 16L6 9.99999L7.41 8.57999Z\" fill=\"#25221E\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why am I not getting my first complementary  7kWh?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2365\"><p><span class=\"wysiwyg-font-size-large\">In order to access our complementary daily 7kWh, you must be a JOLT user<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.joltcharge.com\/hc\/article_attachments\/8230331621527\" alt=\"bolt_black.jpg\" width=\"14\" height=\"17\" \/><\/span><\/p><p>Download the JOLT app from your iOS app or Google Play store.<\/p><p>You are not eligible for the daily complementary 7kWh through contactless payment.<\/p><p><span class=\"wysiwyg-font-size-large\"><strong>Issues?<\/strong><\/span><\/p><p>Try force closing your app and reopening<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I start my charging session?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are two main ways to start your charge:<\\\/p><p><span class=\\\"wysiwyg-font-size-large\\\"><strong>1. From the JOLT app:<\\\/strong><\\\/span><\\\/p><ul><li>Plug the correct plug into your car<\\\/li><li>Scan the QR code on the station or select your charging station on the map<\\\/li><li>Select your plug type (CCS 2 or CHAdeMO)<\\\/li><\\\/ul><p><span class=\\\"wysiwyg-font-size-large\\\"><strong>2. Contactless payment:<\\\/strong><\\\/span><\\\/p><ul><li>Plug the correct plug into your car<\\\/li><li>Tap on the contactless payment terminal to authorize payment<\\\/li><\\\/ul><p class=\\\"wysiwyg-text-align-center\\\"><iframe src=\\\"https:\\\/\\\/player.vimeo.com\\\/video\\\/825302471?h=b7b635e927\\\" width=\\\"560\\\" height=\\\"315\\\" frameborder=\\\"0\\\" allowfullscreen=\\\"allowfullscreen\\\" data-mce-fragment=\\\"1\\\"><\\\/iframe><\\\/p><p><strong><span class=\\\"wysiwyg-font-size-large\\\">Issues?<\\\/span><\\\/strong><\\\/p><p>Try following these steps:<\\\/p><ul><li><strong>Disconnect<\\\/strong>\\u00a0the connector from the vehicle\\u00a0<strong>wait 20 seconds<\\\/strong><ul><li>Ensure your vehicle is in parking<\\\/li><\\\/ul><\\\/li><li><strong>Force close\\u00a0<\\\/strong>your app and reopen<\\\/li><li><strong>Start<\\\/strong>\\u00a0the charge<\\\/li><li><strong>Plug the connector\\u00a0<\\\/strong>into your vehicle<\\\/li><\\\/ul><p>In case of ongoing issues, contact our Support line<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I tried charging, but it didn't work - what do I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"wysiwyg-font-size-large\\\">Try following these steps:<\\\/span><\\\/p><ul><li><strong>Disconnect<\\\/strong>\\u00a0the connector from the vehicle\\u00a0<strong>wait 20 seconds<\\\/strong><ul><li>Ensure your vehicle is in parking<\\\/li><\\\/ul><\\\/li><li><strong>Force close\\u00a0<\\\/strong>your app and reopen<\\\/li><li><strong>Start<\\\/strong>\\u00a0the charge<\\\/li><li><strong>Plug the connector\\u00a0<\\\/strong>into your vehicle<\\\/li><\\\/ul><p>In case of ongoing issues, contact our Support line<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does contactless payment work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"panel\\\"><p><strong><span class=\\\"wysiwyg-font-size-large\\\">How to start a charge:<\\\/span><\\\/strong><\\\/p><ul><li>Plug in the right connector to your vehicle<\\\/li><li>Tap on the contactless payment terminal to authorize payment<\\\/li><\\\/ul><p><strong><span class=\\\"wysiwyg-font-size-large\\\">How to stop a charge:<\\\/span><\\\/strong><\\\/p><ul><li>Monitor charging status through your vehicle and press &#8220;Push to Stop&#8221; on the JOLT charger<\\\/li><li>Visit joltcharge.com\\\/uk for your VAT receipt<\\\/li><\\\/ul><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How do I register?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong><span class=\\\"wysiwyg-font-size-large\\\">High level:<\\\/span><\\\/strong><\\\/p><ol><li><span class=\\\"wysiwyg-font-size-large\\\">Download the JOLT app<\\\/span><\\\/li><li><span class=\\\"wysiwyg-font-size-large\\\">Create an account<\\\/span><\\\/li><li><span class=\\\"wysiwyg-font-size-large\\\">Start your complementary charging!\\u00a0<\\\/span><\\\/li><\\\/ol><p><strong><span class=\\\"wysiwyg-font-size-large\\\">Step by step:<\\\/span><\\\/strong><\\\/p><ol><li><p>Download the JOLT app from your iOS or Google Play store<\\\/p><\\\/li><li><p>Create your account<\\\/p><\\\/li><li><p>Verify your email. If you can&#8217;t find the email &#8211; please check your junk mailbox and double check spelling!<\\\/p><\\\/li><li><p>Set up your payment details<\\\/p><\\\/li><li><p>Subscribe to your complementary daily 7kWh\\u00a0<\\\/p><\\\/li><\\\/ol><p>Find a charger close to you and happy charging!\\u00a0<img src=\\\"https:\\\/\\\/support.joltcharge.com\\\/hc\\\/article_attachments\\\/8202771790487\\\" alt=\\\"bolt_black.jpg\\\" width=\\\"13\\\" height=\\\"16\\\" \\\/><\\\/p><p class=\\\"wysiwyg-text-align-center\\\"><iframe src=\\\"https:\\\/\\\/player.vimeo.com\\\/video\\\/825301886?h=6084334e09\\\" width=\\\"560\\\" height=\\\"315\\\" frameborder=\\\"0\\\" allowfullscreen=\\\"allowfullscreen\\\" data-mce-fragment=\\\"1\\\"><\\\/iframe><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why am I not getting my first complementary  7kWh?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"wysiwyg-font-size-large\\\">In order to access our complementary daily 7kWh, you must be a JOLT user<img src=\\\"https:\\\/\\\/support.joltcharge.com\\\/hc\\\/article_attachments\\\/8230331621527\\\" alt=\\\"bolt_black.jpg\\\" width=\\\"14\\\" height=\\\"17\\\" \\\/><\\\/span><\\\/p><p>Download the JOLT app from your iOS app or Google Play store.<\\\/p><p>You are not eligible for the daily complementary 7kWh through contactless payment.<\\\/p><p><span class=\\\"wysiwyg-font-size-large\\\"><strong>Issues?<\\\/strong><\\\/span><\\\/p><p>Try force closing your app and reopening<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f2050 btn btn--arrow elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"75f2050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/support.joltcharge.com\/hc\/en-gb\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M0 7H12.17L6.58 1.41L8 0L16 8L8 16L6.59 14.59L12.17 9H0V7Z\" fill=\"currentColor\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">MORE QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70a33d8 e-flex e-con-boxed e-con e-parent\" data-id=\"70a33d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fb3af7 e-con-full e-flex e-con e-child\" data-id=\"7fb3af7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dba130 elementor-widget elementor-widget-heading\" data-id=\"8dba130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">JOLT loves to hear your feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c33493 elementor-widget elementor-widget-heading\" data-id=\"6c33493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Your feedback is valuable and helps improve our products and services.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d534706 elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"d534706\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Customer Enquiry\" aria-label=\"Customer Enquiry\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"44\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d534706\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Contact - JOLT United Kingdom - Electric Vehicle Charging Network\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"44\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fname elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fname\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFull name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[fname]\" id=\"form-field-fname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Full name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_df30a18 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_df30a18\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field 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city\u2019s zero emission footprint or [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.12 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact - JOLT United Kingdom - Electric Vehicle Charging Network<\/title>\n<meta name=\"description\" content=\"Contact JOLT, the electric vehicle charging network providing UK cities with free fast electric vehicle charging.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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